This website is a product of OZZIEE Movers www.ozzieemovers.com. For combo moving and cleaning bookings the below mentioned terms & conditions apply.
Cancellations
48 hours’ notice is required for booking changes/cancellation, otherwise late cancellation fees apply.
If client cancels or changes the day/time less than 48 hours prior to the scheduled appointment, client agrees to pay the 50% of the quoted price or $150 whichever is higher, as late cancellation/call-out fee. In case, property is not ready for cleaning, e.g. customer is still in process of moving, there will be waiting charges of $35/hour or cancellation fee of $150 or 50% of booking amount, whichever is higher.
Health and Safety
We reserve the right not to clean an item/area within the Property (at no discount price to the Customer) if the item may pose a possible risk to the cleaner. For instance, a cracked or broken power point, dangerous light fitting or working at heights.
In such an instance the Customer will be notified, and the Customer agrees that any refund or discount related to that area or item is void and no such refund or discount will apply.
It is understood some items will be subject to wear and tear, and some items may be unable to be cleaned due to long-term or excessive exposure or contact with a build up of grime, in these instances, if identified no warranty will apply to these areas or items
Access
It is the Customers responsibility to be contactable at all times and 1 hour prior to the agreed start of the job. If for any reason we are unable to contact the Customer, we will continue the job using reasonable endeavors. Failure to be contacted may result in the job being incomplete and will void any warranty. In this event, if we are required to return to the property a return fee will be applicable based on the number of hours the cleaner is required at the Property.
It is the Customers responsibility to inform us if parking will be an issue; AND OR to assist us in finding a suitable place to park no more than 5 minutes’ walk to the premise.
It is the solely the Customers responsibility to give access to the Property to the Cleaner on all occasions. If the property is not accessible by key or we are unable to enter at the agreed time, the Customer agrees to a $35 per hour non-access fee up to the full amount of the total cost of the job.
A key collection location may be agreed upon with the cleaner in writing (SMS or email) and may be subject to additional charges pending how far the location of the pickup area is to the property.
Failure to gain access to the Property will result in an additional $150 cancellation fee or a $75 postponement fee, postponements will be subject to availability.
Our Cleaners require unencumbered and unobstructed access to all areas of the premise that requires the service.
The Customer agrees to allow photographic images to be taken of the Property, before, during and at the end of the service, these images will be used strictly for the purpose of recording before and after images for quality assurance and proof of limitations if applicable.
Customers are required to provide our Cleaners access to electricity and running water at all occasions. This is a mandatory requirement for a bond clean. If the Property does not have these utilities, the Cleaner will do their best without these services, however the Bond Cleaning Guarantee will not be applicable. In such an event the Cleaner will contact the Customer to get advice.
If our Cleaners are required to clean behind or under a heavy item such as a fridge, stove, washing machine, bookshelf or any other item deemed heavy (weighted above 5kgs), the Customer will be required to move these items prior to the commencement of the service at the Customers own risk and cost. Unless agreed upon in writing if the heavy item/s are not removed the Customer voids the Bond Cleaning Guarantee for that particular area.
Before our Cleaners start the cleaning, the Customer is required to remove all personal belongings such as furniture, art, etc. prior to the commencement of any Service. We endeavor to be both careful and safe however we take no responsibility for any damage that may be caused at the time of the service.All rubbish is to be removed from the premise including rubbish that may be in draws cupboards and rooms. We will not be responsible for removal of any rubbish (inside the premise or outside) and will not warrant the Bond Cleaning guarantee in such an event. You have the right to negotiate with the Cleaner to remove the rubbish at an additional cost.
Refunds
Both the client and OZZIEE Movers and Cleaning Services have the right to terminate and cancel any services for any reason.
Where we cancels the service, a full refund will apply. Where the client cancels the service for a full refund, services must be cancelled and email confirmation provided with a minimum of 48 hours’ notice otherwise late cancellation fees apply.
If client cancels or changes the day/time less than 48 hours prior to the scheduled appointment, client agrees to pay the 50% of the quoted price or $150 whichever is higher, as late cancellation/call-out fee.
If you are unhappy with the service, you must advise our cleaner prior to departure for any refund to apply, which will be at the sole discression of OZZIEE Movers .
Under no circumstances refund claims will be considered once the Service has been completed and We have vacated the property.
The Customer must agree to allow a re-clean or an inspection of any work deemed unsatisfactory before he/she arranges a third party to conduct service.
Terms and Conditions – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years old.
By placing an order with us you are agreeing that you have read and accepted our terms and conditions.
Credit Cards
Visa and Mastercard are all acceptable methods of payment.
Our terms are payment in full at time or ordering on our website. We will not perform any services until payment has cleared in full in our bank account.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
You agree to provide your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Credit cards are processed by Eftpos MOTTO terminal , please see their website for their terms and conditions. We does not keep credit card details on file.
Online ordering security
Protecting personal and order information is our priority and we take all reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system WooCommerce is an industry standard for encryption technology – to protect your online order information.
SSL encrypts all information including your credit card and all personal information passed from you to www.ozzieemovers.com ; www.ozzieecleaning.com
Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
1.1. To make a Booking you must share your complete information. You will receive a Booking request confirmation on email.
1.2. OZZIEE Cleaning will take your contact details, location, requested time and the scope of the Cleaning Service available to their Business network.
1.3. When a Booking is confirmed by a Business, OZZIEE Cleaning will issue you with an acceptance email that constitutes the relationship between you and the Business for the provision of the Cleaning Services.
1.4. If the requested Booking cannot be facilitated, OZZIEE Cleaning will arrange an alternative time for the Cleaning Service with you.
1.5. You confirm that you are at least 18 years of age and possess the legal authority to use the Booking System in accordance with these Terms. You also agree that all information supplied by you in using the email.
1.6. Any speculative, false or fraudulent booking is prohibited. You agree that the Bookings booked will be legitimate Bookings for you or another person for whom you are legally authorized to act.
1.7. OZZIEE Cleaning has the right at any time to add, change or withdraw bookings due to unforeseen circumstances at its own discretion.
2. Payment
2.1. You agree that at the time of Booking, your payment details will be transferred to OZZIEE Cleaning either by card or bank transfer. OZZIEE Cleaning may check the availability of funds on your nominated payment method to ensure sufficient funds are available if you opt for a card payment.
2.2. Funds need to be transferred before the clean has been completed based on the invoice shared.
2.3. On receipt of the Payment Amount, OZZIEE Cleaning will hold the Payment Amount on behalf of the Business until such time as they are remitted to the Business, refunded to you (if you are entitled to a refund) or transferred to OZZIEE Cleaning in payment of our fees and charges. No interest will be payable by OZZIEE Cleaning to you or the Business on amounts held by OZZIEE Cleaning..
2.4. OZZIEE Cleaning will issue you with an invoice if you request. Otherwise it will provide you with a receipt confirming the amount and date the booking occurred.
3. Changes and Cancellations
3.1. You can cancel or amend a Booking on for free of charge, up to 24 hours before the Cleaning Service is scheduled to begin.
3.2. If you cancel or amend a Booking within 24 hours before the Cleaning Service is scheduled to begin, you will have to pay cancellation costs.
3.3. You cannot amend, extend or cancel a Booking during the performance of the Services.
3.4. The Cleaning Agreement shall expire once the Cleaning Services under the Booking have been performed.
3.5. If the Business is unable to fulfill a confirmed Booking (in full or part), we will attempt to find you a replacement Business. If we cannot find you an alternative Business, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.
4. Cleaning Services
4.1. OZZIEE Cleaning operates the Website as a third party facilitator for the Cleaning Services and provides you with the platform to purchase the Cleaning Services.
4.2. OZZIEE Cleaning uses their best efforts to monitor the Cleaning Services offered by a Business. However, OZZIEE Cleaning does not make any representation as to the safety, quality, condition or description of any products used for Cleaning Services provided by a Business. Any issues regarding safety, quality, condition or description should be notified to OZZIEE Cleaning, who will then pass the issue onto the Business designated to your Booking. You should refer to the terms and conditions of your Cleaning Agreement for further information.
4.3 All bookings are subject to Business availability.
5. Business Ratings
5.1. You can post reviews on the Website for the Cleaning Services provided
5.2. Ratings must be based on demonstrable facts. They must be written fairly and objectively and must not contain any content which is offensive or abusive, liable to criminal prosecution or otherwise unlawful (e.g. content which infringes third parties’ intellectual property rights). Ratings which violate this clause will not be published or will be deleted. Ratings will identify the User that has posted the Reviews.
5.3. By sending in a Review, you grant OZZIEE Cleaning, free of charge, the usage rights to the text of the..
5.4. OZZIEE Cleaning will have the right to deal with the Review in any manner it sees fit, including using it for further rating services, passing it on to third parties or publishing it.
6. Dispute Resolution Policy
6.1. OZZIEE Cleaning will use reasonable endeavors to mediate any dispute concerning the use of the Website.
6.2. Disputes in relation to the Cleaning Services carried out by a Business or any other issue will. Be referred, where appropriate, to external dispute resolution services or authorities.
7. Security of Payment
7.1. We have taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details. OZZIEE Cleaning does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorized access to your information.
7.2 OZZIEE Cleaning reserves the right to deduct any outstanding fees and charges owing to OZZIEE Cleaning.
7.1 We accept only Bank Transfers / Pay By Card: ALL CARDS accepted with a 2.2% surcharge on phone virtual payment systems. NO CASH ACCEPTED, EVEN IF Cleaners ASKS. Payments must be made half an hour before completion of the job; thus, we reserve the right to ask for an initial deposit to confirm your booking. It is your responsibility to ensure that you have enough balance to pay the cleaner before the completion of the job as directed by the accounts team. It is the client’s responsibility to share the accounts closer receipt to the company via email , cleaner or text update.. We reserve the right to charge the payment from your credit card in between the job/completion of the job.
7.2 You may not withhold any part of the agreed price. In such a situation, the payment requested will also have an estimate of time that may take to complete the clean. If payment is not made in full in this situation, the cleaning will not start until such time the full payment is made. If any dispute arises on the payment amount and cannot be resolved at that time, we reserve the right to refuse to clean until the time full payment is made.
7.3 In fixed price quotes Payments must be made a day before or in advance of the team reaching the location. Failure to pay an agreed amount can lead to cancellation of services with no liability. We reserve the right to charge the payment from your credit card before job start or you can make bank transfer and share receipt.
7.4 After the minimum number of hours charged , there will be an increment of half an hour. We guarantee for all jobs we perform. See below our Liability Matrix, we guarantee only for the tasks carried out by us or by our agents. We do not guarantee the tasks carried out by you or your agents.
8. Privacy
8.1. OZZIEE Cleaning collects and stores the personal information you enter into the User Profile. The personal information collected by OZZIEE Cleaning will be maintained in accordance with our Privacy Policy available on the Website.
8.2. You agree that OZZIEE Cleaning will disclose your personal information, including your name, address and phone number to Business in order for the Business to carry out the Cleaning Services.
